Privacy Policy

Effective Date: May 29, 2026

Bidarbak ("Bidarbak," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Bidarbak mobile application, website, and related services.

Bidarbak is a ride-sharing service that helps drivers and passengers connect when they are going in the same direction.

1. Information We Collect

We may collect the following types of information:

Account information: name, email address, phone number, password-related authentication data, language preferences, and account status.
Profile information: profile photo, identity or driver verification information, vehicle details, license-related photos, and other details you choose to provide.
Ride information: offered trips, reserved trips, pickup and destination locations, route details, trip times, available seats, prices, reservations, reviews, and ride status updates.
Location information: location data used to search for rides, create trips, show routes, and coordinate pickup or destination points.
Device and app information: device tokens, notification preferences, app settings, diagnostics, and technical information needed to keep the service working.
Communications: messages or requests you send to us, including support requests and account deletion requests.

2. How We Use Information

We use information to:

Create, verify, and manage user accounts.
Connect drivers and passengers for ride-sharing features.
Show available trips, routes, reservations, trip details, and ride status updates.
Send account, ride, reservation, safety, and support notifications.
Improve app reliability, security, performance, and user experience.
Prevent fraud, abuse, unauthorized access, and unsafe activity.
Comply with legal obligations and enforce our terms and policies.

3. Location Information

Bidarbak uses location-related information to help users search for rides, offer trips, view routes, and coordinate pickup and destination details. You can control location permissions from your device settings. Some app features may not work correctly if location permissions are disabled.

4. Sharing of Information

We do not sell personal information. We may share information in these situations:

With other users: limited profile, vehicle, route, trip, reservation, review, and contact-related information may be shown to drivers or passengers when needed to provide ride-sharing features.
With service providers: vendors may help us provide hosting, authentication, maps, notifications, analytics, messaging, storage, email, SMS, or support services.
For safety and legal reasons: we may disclose information if required by law or if needed to protect users, our service, or the public.

5. Third-Party Services

Bidarbak may use third-party services such as maps, authentication providers, push notification services, hosting providers, email or messaging providers, and social login providers. These services may process information according to their own privacy policies.

6. Notifications and Communications

We may contact you about your account, rides, reservations, verification, security, updates, and support. Communications may be sent through in-app notifications, push notifications, email, SMS, WhatsApp, or similar channels where available. You can manage many communication preferences in the app or from your device settings.

7. Data Retention

We keep information for as long as needed to provide the service, maintain records, resolve disputes, improve safety, comply with legal obligations, and enforce our policies. Retention periods may vary depending on the type of information and why it is used.

8. Data Security

We use reasonable technical and organizational safeguards to protect information from unauthorized access, loss, misuse, or disclosure. No online service can guarantee complete security, but we work to protect your information.

9. Your Choices and Rights

You may update your profile information in the app, adjust device permissions, manage notification settings, or contact us to request access, correction, or deletion of your information. Your rights may depend on your location and applicable law.

10. Account Deletion

You may request deletion of your account and associated data from within the app where available, or by contacting us at contact@bidarbak.com. Some information may be retained when required for legal, safety, fraud prevention, dispute resolution, or legitimate business purposes.

11. Children's Privacy

Bidarbak is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children who are not permitted to use the service.

12. International Use

Your information may be processed and stored in countries where we or our service providers operate. These countries may have data protection laws that differ from those in your location.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of Bidarbak after an update means the updated policy applies.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your data, contact us:

Email: contact@bidarbak.com

Website: https://www.bidarbak.com